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TERMS AND CONDITIONS
Cancellations must be made no later than 24 hours before the scheduled appointment. Late cancellations or missed appointments will be charged at full price.
For your safety and well-being, please note the following restrictions:
Pregnancy: We do not perform treatments during the first 12 weeks of pregnancy.
Botox: Treatments cannot be performed within the first 8 weeks after Botox injections.
Fillers: Treatments cannot be performed within the first 16 weeks after dermal filler procedures.
If you have any medical conditions, ongoing treatments, or concerns, please inform us before your appointment to ensure that the treatment is safe and appropriate for you.
Thank you for your understanding!
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PRIVACY POLICY
At Dana Nel, we care about your privacy and are committed to protecting your personal data.
We collect basic information like your name, contact details, appointment history, and any health-related information you choose to share with us. This is used solely to provide safe, personalised treatments, manage bookings, and comply with legal obligations.
Your data is stored securely and is never shared or sold. We may use trusted booking or payment systems where necessary, always with confidentiality in mind.
You have the right to access, update, or request deletion of your data at any time. For questions or concerns, contact us at mail@dananel.com
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SHIPPING
We aim to ship all orders within 5-7 business days. You’ll receive a confirmation email with tracking details once your order is on the way.
Shipping:
We currently ship within Sweden. Shipping fees are calculated depending on weight at the checkout.
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RETURNS
Due to the nature of skincare and wellness products, we do not accept returns on opened or used items. If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order, and we’ll gladly help resolve the issue.
For all return inquiries, email us at mail@dananel.com